We’re excited to share this recorded webinar featuring Cecilio Murillo, System Vice President of Ambulatory Access Strategy and Operations at CommonSpirit Health. As the second largest non-profit health system in the country, CommonSpirit faces a unique challenge: how to provide seamless patient access across dozens of different EHR systems.
In this session, Cecilio shares how his team is addressing that challenge with OneConnect, a Salesforce-based platform that brings together multiple EHR instances—including Epic, Cerner, and more—into a single experience for contact center agents. The result? Simpler workflows for staff, smoother access for patients, and a powerful foundation for future integration with triage nurses.
Cecilio walks us through the origin of the project, how they gained organizational support, and what’s working well today—as well as what’s still on the horizon. If you’re part of a large health system grappling with EHR fragmentation, or simply curious about how software like Salesforce can support patient access at scale, this is a conversation you won’t want to miss.
We hope you find this conversation as valuable and enjoyable as we did, please share this page with others who would benefit!
This webinar was recorded as part of ClearTriage’s 10 for 10 Speaker Series. Click here learn more about the the 10 for 10 Speaker Series or to register for upcoming webinars.
