Posts by Dave Schmitt

Nurse telephone triage notes should be stored in a secure, HIPAA-compliant electronic health record (EHR) system or other secure, digital documentation platform. Storing triage notes securely and in an organized…

Do you want to make it easier for your nurses to sign in to ClearTriage, eliminating the need for them to remember and type in your shared Account ID and…

ClearTriage and Schmitt-Thompson Clinical Content responded quickly to the COVID-19 pandemic early in 2020, providing nurse telephone triage protocols for COVID-19 for all ClearTriage customers and a free version of…

The COVID-19 pandemic has resulted in significant changes in the volume and types of calls received by telephone triage nurses. In this article we share an analysis of how those…

In simple terms, you need as many subscriptions as you have nurses using ClearTriage at the same time. If your nurses work different shifts or rotate in and out of…

More than 80% of Internet users have searched for health-related information. They’re checking on symptoms, trying to figure out what to do or where to go. Nurse telephone triage meets…

How does the breakdown of telephone triage call dispositions in your office compare with that of your peers around the country? And how do the protocols you use most frequently…

Have you ever noticed how some technology seems to just be naturally easy to use? Maybe it’s your phone, your television or a favorite program on your computer. On the…

Part of my job is to demo ClearTriage to interested nurses, providers and administrators. I’ll often say something like, “as you know, the Schmitt-Thompson telephone triage protocols are meant to…