The Nursing Process as the Basis for Telephone Triage
A transcript taken from Carol Rutenberg’s video The Nursing Process as the Basis for Telephone Triage. The nursing process is the basic standard of care for our profession, regardless of…
Posts by ClearTriage
What is Nurse Telephone Triage?
A transcript taken from Carol Rutenberg’s video What is Telephone Triage? Telehealth nurses use a variety of different types of modalities to provide care remotely. Under that umbrella of telehealth…
Improving Caller Compliance with the Triage Disposition
Disposition Guidance is a new feature designed to improve patient compliance with the nurse’s plan of care. Disposition Guidance helps the nurse provide consistent and clear instructions as to where…
Creating a COVID-19 Screening Form in ClearTriage
If your triage nurses are scheduling an in-person visit, do they ask a series of COVID-19 screening questions? If so, you can incorporate this screening process into ClearTriage by creating…
Nurse Telephone Triage and Telemedicine Visits
Telemedicine visits have become an important option when scheduling patient visits with providers. Since triage nurses may recommend a visit type or even directly schedule the patient visit, they often…
What Do I Know?
The following article was originally published in ViewPoint, the official newsletter of the American Academy of Ambulatory Care Nursing. We believe it shows the importance of nurse telephone triage and…
Customizing for COVID-19 Calls
Drs. Schmitt and Thompson are providing regular updates to the COVID-19 Exposure protocols based on updated guidance from the CDC and other infectious disease experts. But what if you need…
After Hours or Office Hours – Which Protocols Are Right for You?
The clinical triage protocols used in ClearTriage come in two versions: After Hours and Office Hours. How do you know which version is best for your organization? This article will…
Annual Updates Part Two – Your Customizations
Our previous article Annual Updates Part One – Publishing is Easy! discussed how you can review the protocol changes in an annual update from the protocol authors, then publish the…
Annual Updates Part One – Publishing is Easy!
Dr. Schmitt, Dr. Thompson, and their team release updates to their nurse telephone triage protocols annually based on changes in national guidelines, research reviews, and feedback from users of the…
Tuck-In Calls in Primary Care
Does your practice have patients who frequently call over the weekend? Would a decrease in these calls help make the weekend more pleasant for your on-call clinicians? Consider having your…
A Legal Perspective on Nurse Telephone Triage Documentation
We were grateful to be able to spend time talking about the legal aspects of documenting a nurse telephone triage call with Barbara Hansen, Legal Nurse Consultant with Medical Resource…